Online Optimisers · AI Chat
Overview What It Handles Live Example Connections Cost
OO · Confidential
Online Optimisers · AI Chat

A salesperson on your website.
24 hours a day.

Qualifies every enquiry. Books site surveys straight into your calendar. Takes deposits via Stripe. Hands hot leads to you on WhatsApp. Never takes a day off.

48% of visitors engage with chat
3x more booked site surveys
60% less time on repetitive questions
Back to overview ← See it in action ↓
What It Handles

Six jobs. All running at once.

Not a glorified FAQ widget. A working system that qualifies, books, collects, and hands off. Built for the way fibre contractors actually win jobs.

Capability 01
Qualifies job enquiries

Asks location, fibre type, fault or build scope, and SLA need. Scores the lead. Hot leads get fast-tracked.

What happens next
A score of 80+ triggers an instant WhatsApp to you. Lower scores get nurtured in the CRM with a follow-up sequence.
Capability 02
Books site surveys

Opens your calendar, shows available slots, books the site survey. Sends confirmation to both of you.

What happens next
Calendar event created. Customer gets SMS confirmation. Reminder fires the day before and the morning of.
Capability 03
Answers FAQs instantly

"What is your lead time on a fibre splice?" "Are you BICSI certified?" "What regions do you cover?" "How much for emergency fibre repair?" - answered from your own business knowledge.

What happens next
Answered in three seconds. No human needed for the 80% of questions you answer the same way every day.
Capability 04
Takes deposits via Stripe

Accepts a dispatch or project deposit directly in chat. Secures the slot. Confirms the call-out.

What happens next
Card, Apple Pay, or Google Pay inside the chat. Funds land in your Stripe account. Booking locked.
Capability 05
Hands off hot leads

Any lead scoring over 80 fires a WhatsApp to you in real time with the full conversation summary.

What happens next
You see name, location, fibre type, and SLA need at a glance. Tap to call. Tap to reply in chat.
Capability 06
Logs everything to CRM

Every chat lands in GHL or your CRM automatically. Tagged, timestamped, searchable.

What happens next
Nothing falls through. Every conversation is a searchable record. Pull up any lead in two clicks weeks later.
Live Example

A real conversation. 9:14pm on a Tuesday.

One emergency enquiry. Qualified, booked, deposit taken, and handed off to the on-call team in under three minutes. You were asleep.

Online Optimisers (sample) Assistant
Online
Customer · 9:14pm Tuesday
Hi, network is down at our Belleville office. Looks like a fibre fault. Need someone urgent.
AI · 9:14pm
Sorry to hear that. Can you tell me roughly when it dropped, and is this single-mode or multimode fibre? Where in the building did the fault appear?
Customer
Maybe 30 minutes ago. Single-mode, between MDF and the meet-me room. Building manager unreachable.
AI
Got it. Do you need an emergency dispatch tonight, or first thing tomorrow morning?
Customer
Tonight if at all possible.
AI
Understood. We can have a tech on-site within 90 minutes - 10:45pm tonight - with OTDR and splice kit. Does that work?
Customer
Yes please.
AI
Booked. You will get an SMS confirmation now. To lock the dispatch slot we take a $200 refundable callout deposit, applied to your final invoice. Pay in chat or on arrival?
Customer
I will pay now.
Stripe payment opened in chat
AI
Great. Card, Apple Pay, or Google Pay, whichever is easiest.
DispatchBelleville DC · single-mode fibre fault
ETA10:45pm tonight
Deposit$200.00 CAD
RefundableYes (applied to invoice)
VISAMASTERCARDAPPLE PAYG PAY
Pay $200
Payment successful
AI · 9:17pm
Paid. Your tech is en route. ETA 10:45pm. I will fire a WhatsApp to the on-call team with your details now.
WhatsApp to PT Corp on-call team
New emergency dispatch. Belleville DC - single-mode fibre fault, MDF to meet-me room. ETA 10:45pm tonight. $200 callout deposit paid.
While you slept
What got done in 3 minutes
  • 1.Enquiry qualified: location, fibre type, fault type, SLA need.
  • 2.Dispatch booked straight into the on-call calendar.
  • 3.Customer confirmation SMS sent automatically with tech ETA.
  • 4.$200 callout deposit taken via Stripe in-chat.
  • 5.WhatsApp briefing fired to the on-call tech.
  • 6.Full transcript logged to your CRM against the contact.
The old way

Contact form submission at 9:14pm. You see it Wednesday morning. You call at 10am. Line busy. You call back at 2pm. They already booked someone else. Repeat, 40 times a month.

What It Connects To

Plugged into your existing stack.

No rip-and-replace. The chat sits on your website and wires into the tools you already use.

GHL
CRM. Every chat logged automatically.
Google Calendar
Live availability, auto-booking.
Stripe
Deposits and full payments in chat.
WhatsApp
Hot lead alerts to you.
Your website
Embedded widget, no coding.
Why This Beats A Contact Form

The contact form is a graveyard.

Most fibre contractors still run a 2008 enquiry flow: form submission, email ping, manual reply 4 to 24 hours later. Here is what changes.

Contact form AI Chat
Response time4 to 24 hours3 seconds
Qualifies the leadNoYes
Books site surveysNoYes
Takes depositsNoYes
Works at 11pm SaturdayNoYes
Answers FAQsNoYes
Effort from youHigh (manual reply)Zero
What It Costs

Simple. No surprises.

Wrapped into the integration build. No per-chat fees, no usage overages, no extra invoices.

Setup fee
Included in Tier 4 Custom Integration
Monthly
Folded into retainer
Usage
No per-chat charges. No overages.

One build. One retainer. One system that earns its keep on the first missed-hour enquiry it saves.

Ready to see it

Put the chat on your site. Watch it book a site survey while you sleep.

We wire it to your calendar, your CRM, your Stripe, and your WhatsApp. You go to bed. It starts earning.

See it in action Back to overview ←
Online Optimisers

Online Optimisers · AI Chat for Online Optimisers (sample)